Packaging, Dispatch & Lead Times
We offer delivery to Mainland UK for all mirror and glass products. We can also deliver to the Scottish Highlands, Northern Ireland and UK Islands. Deliveries outside Mainland UK are assessed on a case by case basis depending on logistics. We aim for all orders to be delivered within 10- 15 working days of the order being placed, although some bespoke products may take longer. Orders received on weekends or public holidays will be processed the next working day.
When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you of dispatch and delivery date and in the event of a delivery problem.
Once the glass is ready it is quality checked by a member of our production team. If there are any delays in processing your order, a member of the team will be in touch. The majority of our glass products are shipped out via DX Couriers and estimated lead times (manufacture and delivery) are listed below. We do advise you don’t arrange for ﬁtting to commence until after you have safely received your goods; transport problems or damage in transit may cause unforeseen delays that we cannot accept liability for. If your order should include glass we ask that this is checked for defects or scratches on the day of delivery as we are unable to take responsibility if we have not been notiﬁed in writing or email on the day of delivery.
|Glass Products||Cut-to-Size Mirrors||Toughened Glass|
|- Squares & Rectangles (sizes < 1000mm x 2000mm)||7-10 Working Days||10-12 Working Days|
|- Rakes & Other Shapes (sizes < 1000mm x 2000mm)||10-12 Working Days||12-15 Working Days|
|- CNC & Templates (Circles, Ovals, Templates, (DXF))||12-15 Working Days||15-21 Working Days|
|- Oversize Panels (sizes > 1000mm x 2000mm)||+5 Working Days||+5 Working Days|
|- Custom Edgework & Radius Corners||+3 Working Days||+3 Working Days|
|- Custom Cut-Outs & Notches||+3 Working Days||+3 Working Days|
|- Back-Painted Panels (Black and Coloured Glass Products)||N/A||+5 Working Days|
|- Colour Match Service (Sample Match)||N/A||+7 Working Days|
Packaging & Dispatch
We've also figured out a thing or two about getting your glass to you in one piece. Just ask our customers! They'll tell you the packaging is perfect to keep glass safe throughout its journey. Your order is securely dispatched via next day delivery where possible. Our glass is packaged and strapped and secured well in Cardboard containers before dispatch. Once the glass is quality checked, the glass is also bubble wrapped and protected with thick foam padding to ensure it is delivered undamaged.